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 Extended Maintenance to Address Meso Bug and New Dual Blade Launch Date

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lulu

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PostSubject: Re: Extended Maintenance to Address Meso Bug and New Dual Blade Launch Date   July 14th 2010, 8:21 am

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Extended Maintenance
We anticipate servers will remain offline for tonight as we enter our regularly scheduled weekly maintenance period. Servers will be brought back online tomorrow morning at 6 am Pacific (9 am Eastern).
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lulu

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PostSubject: Extended Maintenance to Address Meso Bug and New Dual Blade Launch Date   July 14th 2010, 5:52 am

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dear Maplers,

As you may be aware, an exploitable bug in MapleStory resulted in fake mesos being generated by malicious users. Once we identified this problem, we made the difficult decision to bring down the MapleStory servers to prevent further harm from being caused. Fake mesos increases the prices of Maple items for everyone, and this is an unacceptable activity which harms the game experience for all our players. While the servers are offline, we plan to fix the bug, remove all mesos that were falsely generated, and potentially take action against any exploiters who used this bug. Due to the severity of this issue, many accounts may be restored to a prior state. Any NX spent after the restore point will be refunded to impacted players.

Extended Maintenance
The Maple servers will remain offline until we have a clear estimated time on a fix. We will provide a specific maintenance schedule as soon as we are able.

New Dual Blade Launch Date
Unfortunately, addressing this issue impacts our game development schedule, and so we’ll be pushing the Dual Blade launch date to Wednesday, July 21st. The additional time ensures that we are able to fix the current issue, and fully prepare for the Dual Blade update. We know how much our players have been looking forward to the launch of Dual Blade. We’ve had a lot of fun working on the update events, the Q&A and other activities, and we’ll continue to work to ensure a smooth release next week.

Compensation
We know that the downtime, the update delay and the bug itself is bad for our players, and so we’ll be offering a mix of compensation and events that all players can participate in.

-- Cash item extension
-- 5,000 Maple Points
-- The Golden Temple will be available for one extra week. Golden Temple ticket items will also be on sale for 20~25% off.
-- Vega’s Spell will remain on sale for one extra week.
-- One A Day Sale will also be extended for a week. Make sure to check out the daily item!
-- 2x EXP and Drop events on the following dates:
a. Wednesday, July 14th 12 PM – 6PM Pacific Time (3 PM – 9 PM Eastern)
b. Thursday, July 15th 12 PM – 6PM Pacific Time (3 PM – 9 PM Eastern)
c. Friday, July 16th 12 PM – 6 PM Pacific Time (3 PM – 9 PM Eastern)
d. Saturday, July 17th 10 AM – 10 PM Pacific Time (1 PM – 1 AM Eastern)
e. Sunday, July 18th 10 AM – 10 PM Pacific Time (1 PM – 1 AM Eastern)

-The MapleStory Staff-
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